A large banking group like Intesa Sanpaolo is aware of having a significant impact on the social and environmental context in which it carries out its business thus choosing to act not only on the basis of profit, but also with the aim of creating long-term value for the Bank, its employees, customers, community and the environment.

Intesa Sanpaolo wants to be a responsible financial intermediary that generates collective value knowing that innovation, development of new products and services and corporate responsibility can contribute to reducing the impact on society of phenomena such as climate change and social inequality

The Code of Ethics approved in 2007 and updated in December 2016, is adopted by all the banks and the companies of the Intesa Sanpaolo Group in Italy and abroad as a self-regulation document for the integration of social and environmental considerations into company processes, practices and decisions beyond those required by Legislative Decree 231/2001. It contains voluntary commitments in the management of relations with all the Group’s internal and external stakeholders, setting out the core values and principles of the Group. 

Banca Intesa voluntarily assumes corporate social responsibility based on the values declared in the Group Code of Ethics1[CVL1] : Integrity, Excellence, Transparency, Respect for specific qualities, Equality, Values of the individual, and Responsibility in the use of resources. Reports of cases of non-compliance with this Code should be sent by email to

Principles of corporate social responsibility are reflected in all activities of Banca Intesa. This plays a key role in the Bank’s system of values.

The Bank builds relations with customers and partners based on conditions of equality and transparency, and strict observance of laws, including banking, tax, anti-monopoly and consumer protection laws.

The Bank’s customer-oriented approach is expressed by continuously improving customer satisfaction with the Bank’s activities through steady improvement of the quality of the Bank’s products and maintenance of high level of services.

The Bank’s activities fully comply with the requirements of Russian laws and strict standards of Intesa Sanpaolo and international standards (Wolfsberg AML Questionnaire)2 in the field of anti-money laundering. 

Sponsorship and charity are important aspects in socially responsible conduct of the Bank. Banca Intesa contributes to support various projects in the fields of arts, culture, science, education, healthcare, sports, regional development, environmental protection and social solidarity.

The Bank pays special attention to projects aimed at familiarising Russian society with Italian culture, which has generously enriched world culture.

Banca Intesa is progressively forming ecological standards aimed at prudent use of electric power, water, and paper.

The Bank is diligent in selecting suppliers based on principles of transparency and equality,and attaches great importance to aspects related to environment protection and use of natural resources in the course of purchases.

The Bank prefers reprocessed paper, energy-efficient products and technological equipment which does not adversely affect the environment. Pursuant to the Procurement Policy3 , the Bank pays much more attention to social aspects when selecting suppliers.

Rejecting war as a means to solve conflicts, the Bank follows the Non-Armament Policy, which stipulates for non-participation of the Bank (including within the framework of settlements with customers) in any activities related to production, trade, testing of weapons, even if allowed by law.

Being unprejudiced and politically independent, Banca Intesa does not participate in financing political parties and relevant legal entities and individuals. The Bank also does not participate in any election campaigns.

The Bank aims at social transparency through disclosure of information on its web site and in printed matters, regular publication of reports, and participation in conferences, forums and dialogues with media representatives.


Intesa Sanpaolo Group’s Sustainability section


1 Code of Ethics

2 Wolfsberg AML Questionnaire

3 Procurement Policy

To the top